Returns Policy
Ecodis supply genuine, high-quality products sourced directly from the manufacturer or approved distributors however we do appreciate that occasionally products can be faulty.
We have tried to make our Returns Policy as fair as possible:
CONDITIONS
30-day exchange, from the date of purchase, for faulty products.
Product must have original packaging and must not have been misused. The completed product must be returned including tanks and chargers if it was part of a kit.
E-liquids, batteries, coils, and sale items are not eligible for return.
The return shipping is paid for by the customer.
Returns will not be accepted without a completed returns form.
We will not accept tanks back that have not been drained and cleaned.
We will not accept a reason for a return as ‘intermittent’. We require a full and accurate fault description.
If goods are returned to us that were purchased elsewhere, we will return the goods and apply a £20 administration fee per item received. The customer will also bear the cost of returned freight.